Pittsburgh Events

How to Coach Your People to Master Difficult Conversations


Mar 29, 2017 – 11:30 AM

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March 29, 201711:30 am - 12:00 pm Lunch12:00 pm - 1:30 pm Presentation How to Coach Your People to Master Difficult Conversations Practical Coaching Strategies to Help Your People Master Sensitive or Emotionally-Charged Dialogue Whether you or your employees are charged with delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing —- communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation. Yet avoiding difficult conversations or mishandling them can result in many negative consequences. This complimentary workshop is designed to give you the confidence to coach your people through difficult conversations, so they can manage them skillfully and the organization’s best interests are kept front and center. By the end of this workshop, you will be able to coach your people to: • Move from an adversarial to a collaborative approach in conflict resolution.• Understand and manage their reactive emotions during on-job encounters.• Conduct and survive difficult problem-solving discussions.• Manage the dynamics of effective problem-solving. Presented by: Len Petrancosta, COO, Sandler Training/The Leadership QuestLocation:Sandler Training by Peak Perfomance Management, Inc.790 Holiday Drive, Foster Plaza, Building 11, Pittsburgh, PA 15220

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